Jacobs Well’s Trusted Specialists in Shower & Balcony Leak Repairs

We conduct quote inspections in the afternoons and can generally schedule in a visit the week following your call.

For 1 day jobs we can schedule you in within 2-3 weeks. For larger jobs it depends on the time of the year and what other jobs we have booked in, but generally we try not to have people waiting more than a month to commence longer projects.

Yes, we are fully licensed as Wall and Floor Tilers in NSW and with the QBCC. We also have up to date public liability and workers compensation insurance for our workers.

Instead of a standard per square metre rate, we consider the full scope of your project and charge for our time. The reason we do this is our expertise in various aspects of home repair. When you choose us, you’re getting much more than just a tiler. Our team is skilled across multiple trades including demolition, sheeting, waterproofing, shower screen installation and of course, tiling.
Our quotes are tailored to offer comprehensive service that covers all your needs in one go. This will ultimately save you in the long run from having to hire other contractors to fill in the gaps.

To confirm a booking for a job, we require a deposit of 30% of the total cost + GST. Once the job is completed, the technician will request the remaining balance to be paid onsite or we will send you an invoice within 24 hours.
For projects with a duration over a week, we will split the invoice into 3 equal parts and request a progress payment halfway through the work in order to pay the workers throughout the project.

In addition to laying the tiles themselves, there are multiple other tasks involved depending on the area, such as surface preparation, waterproofing, screeding and grouting. For laying tiles alone we expect to take 3 hours per m2. We are the fastest in the business due to 5 decades of combined experience.

Our policy is to work on projects where we’ve managed the waterproofing ourselves. This is because we can’t guarantee the effectiveness of waterproofing done by others.
We want to provide you with the best service, which includes offering a warranty on our work. If we’re not confident in the waterproofing beneath the tiles, we can’t be sure of preventing potential leaks or damage. By handling both the waterproofing and tiling, we ensure the job is done right from start to finish, allowing us to take full responsibility for the quality and durability of the work.

Tiling is much more than just laying tiles. It’s a complex craft that involves several key steps. Here’s what goes into it:
1.Waterproofing: This critical step, a trade in itself, is essential, especially in wet areas like showers and balconies. Proper waterproofing prevents water damage and costly future repairs.
2. Screeding: Not all tilers undertake screeding, but it’s vital for a level and smooth base. It’s a challenging task that sets the foundation for perfect tiling.
3. Tiling: The actual placement of tiles requires a skilled hand. It’s an art form that a fully licensed and experienced tradesperson masters over years. .
4. Grouting and Sealing: These final steps are crucial for the longevity and aesthetics of the tiling. If you have poor quality grout or workmanship, it allows leaks under the tiles and compromises all of the work above. Our Permaseal epoxy has been specially formulated to last the test of time.
Cheaper handymen or choosing to tile yourself will lead to substandard results. You can’t compromise on quality in wet areas because the repair costs will far outweigh your savings. Our commitment to excellence extends to a 15-year warranty. We stand behind our work and will address any issues, offering you peace of mind and a lasting finish.

We will include QBCC Home Warranty Insurance on the estimate for all eligible jobs over $3,300. This will cover the work for up to 6 years and 6 months according to QBCC regulations. To check if your property is eligible, please check the QBCC website.

Yes, we can replace broken or damaged tiles. The process depends on the tile’s location:
● In Wet Areas: If the damaged tile is in a wet area, like a bathroom, it may indicate underlying water damage. In such cases, we need to inspect the area thoroughly with our moisture meter. Often, it’s not just about replacing a single tile, but addressing the entire area to ensure proper waterproofing and long-term durability.
● In Non-Wet Areas: Tile replacement in dry areas, like living rooms or hallways, is generally more straightforward since there’s no waterproofing involved. Our tiler expertly handles the removal and replacement of tiles with utmost precision. However, the nature of tile removal, involving specific tools and techniques, might occasionally affect nearby tiles. Therefore, it’s prudent to anticipate the possibility of needing to replace several adjacent tiles as well.