FAQ’s
Your Gold Coast Specialist in Bathroom and Balcony Tiling Services
- All
- BALCONY REPAIRS
- BATHROOM RENOVATIONS
- GENERAL
- OUTDOOR TILING
- POOL TILING
- SHOWER REPAIRS
- TILE LEAK DETECTION
- TILING
Gold Coast and surrounding suburbs. If you are in Brisbane or northern NSW, we will request photos to give you an estimate of the work before sending a technician onsite.
We conduct quote inspections in the afternoons and can generally schedule in a visit the week following your call.
For 1 day jobs we can schedule you in within 2-3 weeks. For larger jobs it depends on the time of the year and what other jobs we have booked in, but generally we try not to have people waiting more than a month to commence longer projects.
Yes, we are fully licensed as Wall and Floor Tilers in NSW and with the QBCC. We also have up to date public liability and workers compensation insurance for our workers.
To confirm a booking for a job, we require a deposit of 30% of the total cost + GST. Once the job is completed, the technician will request the remaining balance to be paid onsite or we will send you an invoice within 24 hours.
For projects with a duration over a week, we will split the invoice into 3 equal parts and request a progress payment halfway through the work in order to pay the workers throughout the project.
We offer a 15-year workmanship warranty on full shower and balcony seals, tiling & waterproofing and bathroom renovations. If there are any issues with our work within this time, just give us a call and we will come back immediately and repair it without question.
Instead of a standard per square metre rate, we consider the full scope of your project and charge for our time. The reason we do this is our expertise in various aspects of home repair. When you choose us, you’re getting much more than just a tiler. Our team is skilled across multiple trades including demolition, sheeting, waterproofing, shower screen installation and of course, tiling.
Our quotes are tailored to offer comprehensive service that covers all your needs in one go. This will ultimately save you in the long run from having to hire other contractors to fill in the gaps.
In addition to laying the tiles themselves, there are multiple other tasks involved depending on the area, such as surface preparation, waterproofing, screeding and grouting. For laying tiles alone we expect to take 3 hours per m2. We are the fastest in the business due to 5 decades of combined experience.
Our policy is to work on projects where we’ve managed the waterproofing ourselves. This is because we can’t guarantee the effectiveness of waterproofing done by others.
We want to provide you with the best service, which includes offering a warranty on our work. If we’re not confident in the waterproofing beneath the tiles, we can’t be sure of preventing potential leaks or damage. By handling both the waterproofing and tiling, we ensure the job is done right from start to finish, allowing us to take full responsibility for the quality and durability of the work.
Tiling is much more than just laying tiles. It’s a complex craft that involves several key steps. Here’s what goes into it:
1.Waterproofing: This critical step, a trade in itself, is essential, especially in wet areas like showers and balconies. Proper waterproofing prevents water damage and costly future repairs.
2. Screeding: Not all tilers undertake screeding, but it’s vital for a level and smooth base. It’s a challenging task that sets the foundation for perfect tiling.
3. Tiling: The actual placement of tiles requires a skilled hand. It’s an art form that a fully licensed and experienced tradesperson masters over years. .
4. Grouting and Sealing: These final steps are crucial for the longevity and aesthetics of the tiling. If you have poor quality grout or workmanship, it allows leaks under the tiles and compromises all of the work above. Our Permaseal epoxy has been specially formulated to last the test of time.
Cheaper handymen or choosing to tile yourself will lead to substandard results. You can’t compromise on quality in wet areas because the repair costs will far outweigh your savings. Our commitment to excellence extends to a 15-year warranty. We stand behind our work and will address any issues, offering you peace of mind and a lasting finish.
We will include QBCC Home Warranty Insurance on the estimate for all eligible jobs over $3,300. This will cover the work for up to 6 years and 6 months according to QBCC regulations. To check if your property is eligible, please check the QBCC website.
Yes, we can replace broken or damaged tiles. The process depends on the tile’s location:
● In Wet Areas: If the damaged tile is in a wet area, like a bathroom, it may indicate underlying water damage. In such cases, we need to inspect the area thoroughly with our moisture meter. Often, it’s not just about replacing a single tile, but addressing the entire area to ensure proper waterproofing and long-term durability.
● In Non-Wet Areas: Tile replacement in dry areas, like living rooms or hallways, is generally more straightforward since there’s no waterproofing involved. Our tiler expertly handles the removal and replacement of tiles with utmost precision. However, the nature of tile removal, involving specific tools and techniques, might occasionally affect nearby tiles. Therefore, it’s prudent to anticipate the possibility of needing to replace several adjacent tiles as well.
Yes, balconies require a visual inspection to assess the condition of the tiles and waterproofing. We’ll also check for any underlying issues such as structural damage, which may not be immediately visible.
Balcony repairs often involve intricate tasks like cutting and shaping tiles around rounded corners, removing and reinstalling balustrades, and working on elevated areas with stairs to carry materials. Many operators don’t accept these jobs due to the complexity, but our expertise in handling these challenges with our extended warranty gives us a distinct advantage.
We offer balcony retiling, waterproof sealing, and epoxy repairs to address leaks. If the waterproofing membrane is compromised, tiles will need to be removed to reapply the membrane. We can also offer a tile over tile option to avoid demolition.
Balcony repairs vary depending on the extent of damage, whether it’s retiling, sealing, or addressing underlying structural issues.
If the waterproofing membrane has failed, a retile may be needed to fix the issue. Signs of this include cracked or loose tiles, water pooling, efflorescence or mould. Sometimes, the extent of the damage is only visible once grout is removed.
Our FlexiShield™ Epoxy Sealant is highly durable, waterproof, and resistant to UV exposure, making it ideal for outdoor areas like balconies. Unlike regular grout, it creates a long-lasting seal and is more resistant to weather-related wear.
Yes, rain or high winds can delay repairs, as we can’t apply waterproofing materials in wet conditions. We’ll monitor the weather closely to minimize disruptions.
We offer up to a 15-year warranty for full balcony retiling and waterproofing, depending on the extent of the repair. The warranty ensures both the materials and workmanship are covered.
Yes, you should avoid using the balcony for at least 12 hours before we arrive and for 12 hours after the repairs are completed to allow the sealant or waterproofing membrane to properly cure.
We complete bathroom renovations in 2 weeks, which is much faster than most operators. This includes all demolition, retiling, plumbing, and installation of fixtures.
Our renovations cover demolition, resheeting, waterproofing, tiling, plumbing, installing vanities, shower screens, and any custom fixtures you choose. Our team coordinates every aspect to ensure the project runs smoothly, so you don’t need to hire separate contractors.
It’s completely up to you. We can consult on what would work best for your space, but you will make the final decision. We highly recommend bringing home tile samples from the shop to see how they look in your lighting. If you’d like, we can handle the purchase and pickup of the materials once you’ve made your selection, ensuring everything is ready for the renovation.
We offer a standard size bathroom renovation package starts at $25,000. This includes labour, building materials, and installation of plumbing fixtures, bathroom fixtures and your tile selection excluded. The final cost depends on the scope of work and any additional customisations you choose.
We offer a 15-year warranty on full bathroom renovations, covering both workmanship and materials used. This ensures peace of mind and long-lasting quality.
First, contact us with your plan, and we’ll provide an online estimate. Then, we visit your property to inspect the space and consult on the project. Afterward, you’ll choose your tiles and fixtures, and we’ll send a formal quote. To secure the job, a 30% deposit is required. Once the deposit is received, we can typically book your renovation within a month.
Yes, please clear the bathroom of any personal items and ensure access to water and electricity. If possible, arrange parking for our team for easier access. Be prepared for noise, lock up any pets, get approval from body corporate and make sure you let the neighbours know!
All outdoor tiling projects are backed by our 15-year workmanship warranty.
Whilst we can advise you on tiles that would work in your space, we are not designers or architects. Clients should select their tiles and design the layout before we begin.
We use high-quality materials, including waterproof adhesives and anti-slip tiles, ensuring your outdoor tiling lasts through all conditions. Beware – anti-slip tiles do tend to accumulate dirt easier.
Rain can impact the commencement of outdoor tiling, as we need dry conditions to prepare surfaces and apply waterproofing effectively. If rain is forecasted, we’ll adjust our schedule to ensure your project starts under ideal conditions. We’ll keep you informed and work with you to reschedule as soon as the weather clears.
Rain during the job may not necessarily cause delays, depending on the stage of work. If waterproofing has already been applied, the site is protected, and we can typically continue working. If the site is not yet waterproofed, we’ll take steps to safeguard exposed areas and adjust the schedule to ensure no part of the project is compromised.
Yes, we build durable and aesthetically pleasing retainer walls using various materials to complement your pool and outdoor space design.
We specialise in patios, balconies, pathways, outdoor stairs, and pool surrounds.
Yes, we can tile retainer walls using a variety of materials, including stone tiles, to complement your outdoor design. We ensure that the tiling is both aesthetically pleasing and durable, adding an extra level of sophistication to your outdoor space. Whether it’s part of a pool surround or a stand-alone feature, we tailor our approach to fit your specific needs.
We offer a comprehensive 15 year warranty for our pool tiling and outdoor services.
Yes, we specialize in outdoor tile paving, including pool surrounds, patios, and pathways. We work with a variety of materials, such as stone and porcelain tiles, to create durable and stylish outdoor spaces. Our team ensures proper waterproofing and installation techniques for long-lasting results that can withstand the elements.
The cost depends on the scope of the work, the materials chosen, and the size of the area. We’ll provide a detailed estimate after an inspection.
Yes, we can tile retainer walls using a variety of materials, including stone tiles, to complement your outdoor design. We ensure that the tiling is both aesthetically pleasing and durable, adding an extra level of sophistication to your outdoor space. Whether it’s part of a pool surround or a stand-alone feature, we tailor our approach to fit your specific needs.
We carry out specialist pool repair tiling, as well as pool surrounds, outdoor tiling including stone, and retaining walls, delivering durable, well-integrated outdoor finishes. Currently we are not accepting new pool builds.
We bring three generations of knowledge to every project. Claudio, our senior tiler, is a pool tiling specialist with over 30 years of experience, taught by his father. Marco was trained by Claudio, giving our team a combined 50 years of expertise. Together, they’ve worked on prestigious and complex pool tiling projects, ensuring top-notch craftsmanship and attention to detail.
We use pool-grade tiles, epoxy and adhesives specifically designed for submerged areas, ensuring durability and water resistance.
We do not take on new pool builds. Our availability is limited to specialist pool repair work for clients seeking a premium, long-term solution backed by warranty. Availability depends on the scope and suitability of the repair.
Yes, we build durable and aesthetically pleasing retainer walls using various materials to complement your pool and outdoor space design.
Yes, we conduct breach, flood, and dye tests to determine if the leak is coming from your plumbing system. These tests go beyond a standard tile inspection, allowing us to accurately identify plumbing issues and help you avoid further damage. There is an additional fee for these services, as they are not part of our free tile inspection. Once we determine the cause, we can recommend the appropriate repair options.
membrane is compromised, removing tiles is necessary for a proper fix
First, we perform a photo inspection to identify any visible signs of a leak. If no obvious signs are found, we send out a technician to do a moisture reading and onsite visual inspection. This service, along with a detailed report, is completely free. If further plumbing dye or pressure tests are needed, they are priced at $180+GST. If you proceed with retiling, we will credit this amount towards the cost of the retiles.
We use visual inspections to look for signs like mould, cracked/missing grout, cracked, loose or drummy tiles. We also use advanced thermal cameras and moisture meters to detect moisture levels underneath tiles on the floor and walls.
We can often spot obvious signs of a leak from photos, like cracked grout or water stains. However, tiles can be misleading. Until we degrout and perform a more invasive inspection, it’s not always possible to determine if the waterproofing is compromised. In some cases, we might initially plan to seal, but after removing grout, we may find that tile removal is necessary to fix the underlying issue.
Make sure you know what they are really offering in their service. Cheaper operators often don’t know what is happening underneath the tiles and cut corners to get out of the job quicker. Always verify whether they are qualified tilers or just working under a company’s license. Most do not offer the same 10-15 year warranties we provide or research the best materials suited for long-term repairs.
Yes, we remove the shower screen to properly seal underneath and ensure no leaks—something many other companies skip and is often a major source of leaks. Unlike other operators who won’t refit shower screens due to lack of experience, we attempt to reinstall them. This is a unique service we offer, saving you the cost of hiring a separate contractor or replacing the screen altogether. Our expertise ensures your shower is fully sealed and your existing screen is retained where possible.
Epoxy is highly durable, waterproof, and resistant to mould and staining. It creates a stronger bond, particularly in wet areas like showers, providing a longer-lasting seal. While regular grout can break down over time, our specially sourced FlexiShield™ ensures a watertight barrier, easier to clean and up to 15 years warranty.
We provide a 10-year warranty on floor and first row retiling and a 15 year warranty for a full shower retile and bathroom renovation. For seals, the warranty we can offer can only be determined once we arrive onsite and can perform a more invasive inspection underneath the tiles.
Yes, stop using your shower at least 12 hours before our arrival and for 12 hours after the work is done to allow the sealant to fully cure.
First, we ask for photos. In many cases, we can spot signs of compromised waterproofing just from the images. If more information is needed, we send out a technician to inspect the grout and take a moisture meter reading to assess the full extent of the issue.
We offer a range of shower repair solutions, including epoxy sealing, a floor and first row retile and a full shower retile including walls. We also assess the timber underneath the tiles once removed and can repair rotten subfloor or non-structural wall timbers if needed.
Costs depend on the scope, whether it’s sealing, retiling, or more extensive repairs. We provide a detailed estimate based on your shower’s condition and its size. Showers involve a lot of complex work in a small area so we cannot price per m2.
If waterproofing is compromised, a seal won’t hold, and tiles must be removed to reapply the waterproofing membrane. Signs of compromise include cracked, loose, or drummy tiles, mould, discolouration, odour, or water dripping under the floor. Sometimes these signs aren’t visible, but once we remove grout to attempt a seal, we can uncover underlying waterproofing issues that then require tile removal for proper repair.
